IT Support that grows with you.
Would you love to have an IT Tech that you have a good relationship with, can run ideas past, and can give you recommendations based on your current set up and circumstances? Book a consulation below and let’s talk!
Our experienced technicians know IT inside out so you don't have to.
About Us
Pritech has an experienced team of IT professionals who are willing to offer a range of services for all your IT needs, including ongoing IT support and management. Our skills are based on both technical knowledge and real world experience, giving us the breadth to manage any IT problem that arises. While our office is based in Hobart, we also have technicians located in Launceston servicing our Northern Tasmanian customers.
Pritech combines experience with approachability and friendliness.
Experienced Technicians
We hire staff largely around life experience and in-field experience over formal qualifications. While we value Microsoft and other certifications, we value the life experience of our staff and time working in the role much more than qualifications, as the nature of the IT business is ever changing. We prefer your support technician to know what to do based on having seen it in the real world before, rather than just from a textbook.
Full Service Managed Service Provider
Pritech, originally an offshoot of the Principal Computers brand, provides a one stop shop for all your IT needs, as well as having approachable, friendly staff. We pride ourselves on employing staff who, whilst having a wealth of technical knowledge, can explain their processes in a way that anyone can understand, regardless of IT experience.
We can consult with you on a technical solution that suits your needs. We are not tied to a specific brand or product, and we work across a wide range of industries.
Working with Pritech
Before we start working with you, we sit down with you to work out if we are a good fit for you and your organisation. From there we create a customised plan that addresses your requirements. Get in touch today, we're looking foward to meeting you and helping you with your IT challenges.
1. Book a consultation.
Simply book a time on our contact page and we'll set up a meeting or video call.
2. Communicate Needs.
During this 1/2 hour meeting we will find out what your needs are.
3. Create a custom plan.
We create a customised proposal that addresses your requirements.
Entire Organisational Technology Support.
When you start working with us, firstly we ensure your immediate needs are met, then we launch into a longer term relationship and make plans with you for your future needs.
Do you need advice on taking your company to the next level with your IT? Call us today on 03 6235 5022. We’re here to help you!
Our People
All our technicians come from varied life backgrounds, graphic designers, gamers, programmers. They have many years of workplace experience and have been involved in the Information Technology (IT) sphere since they were teenagers. They live and breathe technology. IT is not just a job for them, but a core part of their identity and expertise.
Neill MacRae
Operations Manager and Director
Neill has 25 years of experience in the ICT Industry, starting his first IT company in his early 20s. Whilst working largely in the corporate sphere, Neill is an accomplished operations manager with a passion for business support, strategy, and expansion. As our resident Telco specialist, Neill has also spent a large part of his career as a telecommunications integrator, working with companies to integrate their Communications into their ICT infrastructure. Originally an immigrant from South Africa, Neill considers himself Australian through and through. Raised and educated in Southern Tasmania, he crossed the divide and moved to Launceston with his wife and has since settled in.
Weekends find Neill bushwalking, motorbike riding, or working on the next home project.
Shannon Davey
Senior ICT Engineer & Director
Shannon has 15 years experience in the ICT industry, beginning his career as a graphic designer after completing a Diploma of Graphic Design and working in a small tourist map business. Shannon’s passion was always ICT and he moved into an IT technician role shortly after. Shannon has extensive experience in all aspects of IT and has completed his Microsoft certifications. With a client-centric focus, he is passionate about delivering solutions to meet his clients needs.
Shannon likes to spend his weekends with his young family going on short trips and exploring Tassie. To unwind, Shannon can be often found playing PC games, tinkering in 3D printing, or as an enthusiastic cook, presiding over his meat smoker, creating amazing meals for his friends and family to enjoy.
Brad Smith
Senior ICT Engineer
Brad has a Diploma in IT (Networking), certificate 4 in IT (Technical Support) and 3CX Advanced Certification, and has a wealth of IT expertise and experience.
Brad has worked in the IT/Computing space since 2006, initally working in service and on-site support. Over the years, he has worked in managerial positions, consulting, support, and project management. Since 2012, at Pritech he has worked as team leader, sales consultant, project manger, and senior IT Support technician and consultant.
Out of hours, Brad is passionate about motorsport, vehicle tuning, customisation and reverse engineering, advanced home networking, home automation, and exploring Tasmania with his family.
Edan Davey
Senior ICT Engineer
Starting out his IT career as a technician servicing domestic users and businesses, Edan then started supporting Pritech customers in the North of the state in 2013 while working in other IT support related roles. He later joined Pritech full time in 2019.
After growing up on King Island, Edan joined Hellyer College Information Technology Enterprise where he wrote educational software for primary schools and mentally handicapped children. Later he studied his Bachelor of Fine Arts at the University of Tasmania.
Edan is a competitive powerlifter, and enjoys drawing, learning piano, movies, and music as well as home automation and gaming.
Vincent Fantini
ICT Engineer and Solution Specialist
Vincent's working career has been focused on computing and IT. His favourite subjects at school were always the STEM subjects, Science, Maths, Technology, with Food Studies mixed in - he thanks his Italian family background for that!
Having studied IT, Business, Agriculture and Electrotechnology, and now working in IT, it’s interesting to see how much information he still uses from each of those fields in the practical application of IT troubleshooting (it’s a lot). He now has extensive experience in the IT industry, both professional and private, as well as additional certifications in Phone systems such as 3CX.
In his free time, Vincent enjoys gardening, as well as cooking and experimenting, trying to replicate some of his Nonna’s classic recipes or inspire his own. He likes working on one of the many project cars, track days, road trips around Tassie and enjoying some of the great driving roads and National Reserves, as well as 3D printing and design, PC Gaming, fiction and non-fiction reading, Warhammer 40K, and the list goes on.
JC Alviar
Senior Remote Engineer
JC Alviar is a senior remote technician for Pritech. He has over 20 years of experience in IT, ranging from systems administration to network engineering.
He studied Computer Science at Bakersfield College and received vocational training at New Horizons. He worked as a system administrator for Kern High School District for over 10 years, managing various IT related services for the district. He also previously worked at New Wave Offices as the IT manager, overseeing the IT infrastructure and security of the company.
He is a Microsoft Certified Systems Engineer and also proficient in server network technologies.
He enjoys traveling and learning about other cultures, target shooting and playing chess in his spare time.
Max von Saurma
Cyber Security Specialist
Max von Saurma is a cybersecurity and solutions specialist with solid industry experience. He began his career at a major Australian SaaS company, serving as a support analyst and on-call Technical Support Engineer. He then transitioned to a Hobart based managed internet services company, where he took on roles as a Support Team Leader and Network Engineer.
At Pritech, Max leverages his expertise in cybersecurity analysis, secure automation and AI integration, solutions development, and compliance assessments.
He’s ISC²-Certified in Cybersecurity (CC), an AWS Cloud Practitioner, and an ASD/TasTAFE-certified Essential Eight Assessor. Max thrives on tackling challenging technical problems, genuinely enjoys assisting clients, and won’t rest until every issue is resolved. As a strong advocate for secure and responsible AI use, he ensures that innovation always aligns with best-practice security.
Callum Mackintosh
ICT Engineer
Callum Mackintosh is a skilled technician with a strong background in ICT, known for his hands-on approach and practical problem-solving skills. With years of experience supporting both domestic users and business clients, Callum has developed a reputation for reliability, technical expertise, and a commitment to delivering tailored IT solutions.
Callum’s journey in the tech world began with a passion for understanding how things work, which naturally evolved into a career in IT. He has worked across a variety of roles, gaining experience in hardware support, software troubleshooting, and network maintenance.
His client-first mindset ensures that he always strives to provide clear, effective solutions that meet the unique needs of each user.
Outside of work, Callum enjoys watching anime, gaming, and travelling - whether it's exploring new destinations or diving into immersive virtual worlds. These interests fuel his creativity and curiosity, both in and out of the workplace.
Cathryn Lagrimas
Remote Engineer
Cathryn graduated with a Bachelor of Science Degree in Electronics and Communications Engineering at the Polytechnic University of the Philippines, and has passed the Electronics Board of the Philippines exam after graduating.
Since 2014, Cathryn has worked in the IT Field in infrastructure support networks, management and troubleshooting of IT Issues, administration of servers, firewalls, switches, Avaya systems and service desk for issues like POS machines, workstations, Active Directory, file servers and Microsoft 365 issues.
Her exposure in the IT field enabled her to gain knowledge and experience with troubleshooting and resolving issues for our client’s Workstations (laptop/desktops), POS, Active Directory servers, Office365, SharePoint, File Share Administration, Printer Set up/Support, Remote tools (Datto, Labtech, Teamviewer), Ticketing Systems (Connectwise and Autotask), ITglue and VoIP user setup for Sasboss and Access 4 Communicator.
Her hobbies include baking, cooking, and watching TV series and movies.
Savi
ICT Engineer
Savi graduated with a Master of Information Technology and Systems at the University of Tasmania 2020. She started her career in the IT industry in 2021 as a Service Desk Analyst and is very passionate about her IT Career.
After starting her career in the IT Industry, she explored more practical knowledge, gaining knowledge in Active Directory, troubleshooting and Microsoft 365 issues.
Her hobbies include cooking, shopping, travelling, and spending time with family.
New Pritech Staff
Are you our next hire?
We are on the search for a new technician. If you think you'll be a good fit for our team, please send your resume to jobs@pritech.com.au for us to review.
Vanib Mansuri
ICT Support Technician
Vanib's role at Pritech utilises his technical expertise and problem-solving abilities to provide valuable support, insuring the smooth functioning of IT systems for our clients.
He is passionate about working in the IT industry and providing top-notch IT solutions. In a previous role he has worked as an ICT Service Desk Analyst contributing to a high-profile project which enhanced his IT skills and solidified his dedication to the industry.
Having completed his bachelor of Electronics & Communication Engineering in India, he went on to further his studies in Melbourne with his Advanced Diploma of Information Technology.
When not at work, Vanib's interests and hobbies are travelling, hiking/bushwalking, skiing, photography, kayaking, and visiting museums as well as heritage & historical buildings.
Neill MacRae
Operations Manager and DirectorNeill has 25 years of experience in the ICT Industry, starting his first IT company in his early 20s. Whilst working largely in the corporate sphere, Neill is an accomplished operations manager with a passion for business support, strategy, and expansion. As our resident Telco specialist, Neill has also spent a large part of his career as a telecommunications integrator, working with companies to integrate their Communications into their ICT infrastructure. Originally an immigrant from South Africa, Neill considers himself Australian through and through. Raised and educated in Southern Tasmania, he crossed the divide and moved to Launceston with his wife and has since settled in.
Weekends find Neill bushwalking, motorbike riding, or working on the next home project.
See Profile >>
Shannon Davey
Senior ICT Engineer & DirectorShannon has 15 years experience in the ICT industry, beginning his career as a graphic designer after completing a Diploma of Graphic Design and working in a small tourist map business. Shannon’s passion was always ICT and he moved into an IT technician role shortly after. Shannon has extensive experience in all aspects of IT and has completed his Microsoft certifications. With a client-centric focus, he is passionate about delivering solutions to meet his clients needs.
Shannon likes to spend his weekends with his young family going on short trips and exploring Tassie. To unwind, Shannon can be often found playing PC games, tinkering in 3D printing, or as an enthusiastic cook, presiding over his meat smoker, creating amazing meals for his friends and family to enjoy.
See Profile >>
Brad Smith
Senior ICT EngineerBrad has a Diploma in IT (Networking), certificate 4 in IT (Technical Support) and 3CX Advanced Certification, and has a wealth of IT expertise and experience.
Brad has worked in the IT/Computing space since 2006, initally working in service and on-site support. Over the years, he has worked in managerial positions, consulting, support, and project management. Since 2012, at Pritech he has worked as team leader, sales consultant, project manger, and senior IT Support technician and consultant.
Out of hours, Brad is passionate about motorsport, vehicle tuning, customisation and reverse engineering, advanced home networking, home automation, and exploring Tasmania with his family.
Edan Davey
Senior ICT EngineerStarting out his IT career as a technician servicing domestic users and businesses, Edan then started supporting Pritech customers in the North of the state in 2013 while working in other IT support related roles. He later joined Pritech full time in 2019.
After growing up on King Island, Edan joined Hellyer College Information Technology Enterprise where he wrote educational software for primary schools and mentally handicapped children. Later he studied his Bachelor of Fine Arts at the University of Tasmania.
Edan is a competitive powerlifter, and enjoys drawing, learning piano, movies, and music as well as home automation and gaming.
Vincent Fantini
ICT Engineer and Solution SpecialistVincent’s working career has been focused on computing and IT. His favourite subjects at school were always the STEM subjects, Science, Maths, Technology, with Food Studies mixed in – he thanks his Italian family background for that!
Having studied IT, Business, Agriculture and Electrotechnology, and now working in IT, it’s interesting to see how much information he still uses from each of those fields in the practical application of IT troubleshooting (it’s a lot). He now has extensive experience in the IT industry, both professional and private, as well as additional certifications in Phone systems such as 3CX.
In his free time, Vincent enjoys gardening, as well as cooking and experimenting, trying to replicate some of his Nonna’s classic recipes or inspire his own. He likes working on one of the many project cars, track days, road trips around Tassie and enjoying some of the great driving roads and National Reserves, as well as 3D printing and design, PC Gaming, fiction and non-fiction reading, Warhammer 40K, and the list goes on.
See Profile >>
JC Alviar
Senior Remote EngineerJC Alviar is a senior remote technician for Pritech. He has over 20 years of experience in IT, ranging from systems administration to network engineering.
He studied Computer Science at Bakersfield College and received vocational training at New Horizons. He worked as a system administrator for Kern High School District for over 10 years, managing various IT related services for the district. He also previously worked at New Wave Offices as the IT manager, overseeing the IT infrastructure and security of the company.
He is a Microsoft Certified Systems Engineer and also proficient in server network technologies.
He enjoys traveling and learning about other cultures, target shooting and playing chess in his spare time.
Max von Saurma
Cyber Security SpecialistMax von Saurma is a cybersecurity and solutions specialist with solid industry experience. He began his career at a major Australian SaaS company, serving as a support analyst and on-call Technical Support Engineer. He then transitioned to a Hobart based managed internet services company, where he took on roles as a Support Team Leader and Network Engineer.
At Pritech, Max leverages his expertise in cybersecurity analysis, secure automation and AI integration, solutions development, and compliance assessments.
He’s ISC²-Certified in Cybersecurity (CC), an AWS Cloud Practitioner, and an ASD/TasTAFE-certified Essential Eight Assessor. Max thrives on tackling challenging technical problems, genuinely enjoys assisting clients, and won’t rest until every issue is resolved. As a strong advocate for secure and responsible AI use, he ensures that innovation always aligns with best-practice security.
See Profile >>
Callum Mackintosh
ICT EngineerCallum Mackintosh is a skilled technician with a strong background in ICT, known for his hands-on approach and practical problem-solving skills. With years of experience supporting both domestic users and business clients, Callum has developed a reputation for reliability, technical expertise, and a commitment to delivering tailored IT solutions.
Callum’s journey in the tech world began with a passion for understanding how things work, which naturally evolved into a career in IT. He has worked across a variety of roles, gaining experience in hardware support, software troubleshooting, and network maintenance.
His client-first mindset ensures that he always strives to provide clear, effective solutions that meet the unique needs of each user.
Outside of work, Callum enjoys watching anime, gaming, and travelling – whether it’s exploring new destinations or diving into immersive virtual worlds. These interests fuel his creativity and curiosity, both in and out of the workplace.
Cathryn Lagrimas
Remote EngineerCathryn graduated with a Bachelor of Science Degree in Electronics and Communications Engineering at the Polytechnic University of the Philippines, and has passed the Electronics Board of the Philippines exam after graduating.
Since 2014, Cathryn has worked in the IT Field in infrastructure support networks, management and troubleshooting of IT Issues, administration of servers, firewalls, switches, Avaya systems and service desk for issues like POS machines, workstations, Active Directory, file servers and Microsoft 365 issues.
Her exposure in the IT field enabled her to gain knowledge and experience with troubleshooting and resolving issues for our client’s Workstations (laptop/desktops), POS, Active Directory servers, Office365, SharePoint, File Share Administration, Printer Set up/Support, Remote tools (Datto, Labtech, Teamviewer), Ticketing Systems (Connectwise and Autotask), ITglue and VoIP user setup for Sasboss and Access 4 Communicator.
Her hobbies include baking, cooking, and watching TV series and movies.
Savi
ICT EngineerSavi graduated with a Master of Information Technology and Systems at the University of Tasmania 2020. She started her career in the IT industry in 2021 as a Service Desk Analyst and is very passionate about her IT Career.
After starting her career in the IT Industry, she explored more practical knowledge, gaining knowledge in Active Directory, troubleshooting and Microsoft 365 issues.
Her hobbies include cooking, shopping, travelling, and spending time with family.
Our Mission
Our mission is to deliver personalised IT support. We are dedicated to ensuring that Information Technology works seamlessly for you. We are a team of individuals just like you, working to assist others. Our focus is not on selling the latest products or using complex technical jargon. When you partner with us, you gain access to our most valuable asset - our people. We are committed to delivering exceptional service, providing ongoing support, and standing by our promises.
